I too am not pleased with OnRebate's practices. Of all the mail-in rebates I've filed over many years, this has been the most difficult. One would be led to believe that with email responses, online status checking, and Paypal usage for getting the money it would be easier than the old-fashioned check in the mail in 6-8 weeks. First, I filed an inadequate claim (actually 2 claims on items packaged together) from a TigerDirect purchase. I mistakenly didn't find the UPC on the outer plastic wrap holding the two items together, as I'm used to finding the UPC on the actual box.
After painstakingly contacting both TigerDirect & OnRebate to find out where the missing UPC could be found, I resubmitted both claims with all necessary items together in one envelope. I have since had one claim approved, but the other "wasn't received." I've since emailed OnRebate to explain how this was not possible (unless USPS is now opening envelopes and removing items), and that the attached copies of the forms in my email should serve as a way to correct this mistake. Now I'm once again getting the run-around, with the "form emails" of my claim was denied for one of several reasons, missing the whole point of my issue. I find OnRebate VERY difficult to deal with, and would not recommend purchasing an item dependent on a rebate from them. Oh, and the one claim that was approved (so far) from my resubmit in April... I just received the funds via Paypal now in July! Not very speedy for today's electronic banking & communicating means, nor supporting their logo "Fast, Reliable Rebates"!!
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