I received a letter from Match.com Offer which is supposed to give me a choice of a refund or a three month free subscription for erroneous billing. However, when I followed the procedure outlined in the letter to get the three month subscription with no obligation to me, they emailed me telling me that my profile has been approved and included links that take me to the subscription page. I have to then enter my credit card information for the three month "free" offer without any obligation subscription.
I have emailed them on three occassions to let them know that I only want what is stated in the June 8 letter, which clearly states there is no obligation to me, but they refuse to acknowledge the offer letter. I even called customer support and I was told that they did not know what I was talking about.
If you have received this letter and have followed the procedure outlined in the letter, please respond.
LT
Tallahassee, Florida
U.S.A.
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