I was a loyal Ice Mountain customer for nearly 7 years, and I always paid my bill. Then I lost my job and had to cancel water service. I paid everything but the last $50 (I paid them nearly $100 a month for 7 years for their service!) but had no money to pay the last bill at the time they contacted me. So, within 60 days Ice Mountain added $50 in fees to my balance of $50, and sent me to a collection agency. This is after I told them I would pay when I had it, and I had a record of regular payments!
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