Usacomplaints.com » Shops, Products, Services » Complaint / Review: Craun Photography - Boyd and tina craun totally dishonest, terrible photog & never followed thru with contract. #170070

Complaint / Review
Craun Photography
Boyd and tina craun totally dishonest, terrible photog & never followed thru with contract

After a year and half, I am still not over what this company did to me and what they failed to do. I hired this company (basically a man and wife team) to take pictures of my wedding on 12/31/04 and then supply me with an album.

Well it is over a year and half past my wedding and I have not received my album, my money back or any correspondence with this company since Dec. I know I went cheap on the photography to save money but I didn't have any idea it would be this bad. First of all the pictures are very amateur for a professional, I had to go to his home to go over how i wanted my album to look and then I HAVE NEVER received it.

I reported them to the BBB but they never responded to the complaints so the BBB dismissed it. I continued to pretty much harrass them for my book and got no where. They had promised me the album by June (6 months after my wedding which is ridiculous) but I waited and waited and them I called and called and called and kept getting a machine. I emailed and emailed and emailed and nothing.

I finally got ahold of the wife, Tina (she was responsible for the album) and she said her email had been down and her grandfather was sick but the album was done but she was going out of town and she would call me first thing the following week to set up a time to get the book. Well, that was the last time I ever spoke to her.

I finally got ahold of her husband in Dec. 2005 after a 1000 attempts and he was "shocked" to hear I had never received it and would put it in the mail asap. Well, it's May and I have never heard from them, the phone has been disconnected and the web site is gone so I guess I am SOL. HOwever, maybe they are out of business and can't screw anyone else out of the some of the fondest memories of their life-at least that is my hope. I want you all to know that this guy came highly recommended by another photog who couldn't due my wedding b/c of another commitment; I met with he and his wife and went over everything prior to the wedding; I called references from his website; I even met with them after the wedding to get the photos on disk and go over the album-there were no signs this company was not to be trusted.

Please be careful on who you choose to take such precious pictures.


Offender: Craun Photography

Country: USA   State: Maryland   City: Gaithersburg
Address: 23401 Woodfield Rd
Phone: 3014821152

Category: Shops, Products, Services

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