I've read many posts over the past several years on hair loss web forums from dissatisfied former Farrell Hair Replacement clients and even from ex-employees Finally, they are being appropriately posted here.
As for me I was a brief client a few years ago.in short, I also paid thousands of dollars for these "ultra custom" systems that was not the undetectable, natural hair system I was promised. I appealed to a salon staff employee who agreed with my issues and had determined to get them resolved. However, after she talked to Richard Farrell, those promises were scrapped unless I paid for corrections. Additional charges on top of the thousands I'd already spent. When I contacted Mr. Farrell and said that I was not happy with what I received or the additional charges to correct his errors, the blame was shifted back towards me, and I was invited to "share in the costs" of redesigning new systems.
Which brings me to the 2nd part of my story here...
After being duped into purchasing a Farrell system partially by the much hyped "Voted Number 1 In The World For X Years" banner at Hairsite.com, I started noticing that any negative comments about Farrell hair systems and his stunning lack of customer service were promptly deleted from the then "public" forums at that site.
Through posting some inquiries of my own (which were also promptly deleted) it became obvious what was going on there. Site owner David Tse is nothing more than a paid shill for Farrell Hair Replacement, helping to perpetrate the erroneous "Voted Number 1" concept to lend false credibility to the vastly overpriced hair systems. All under the guise of alleged honest and open discussion about hair loss, and hair replacement systems. Since that time the forums have become "private", and posting is subject to rules, registration, moderation, etc.
Unfortunately for Mr. Tse I still have print copies of some of the aforementioned deleted posts at Hairsite, which date back to 2003. Therefore he is in no position to now deny knowledge of their existence.
Thus, here is the real "Farrell Experience" that is finally being disclosed here... Deception, false credibility, transient salon staff, and customer service that puts the onus on the customer. Oh, and the most important thing... An inferior product for a ridiculously inflated price. "Let the buyer beware", indeed.
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