So here's some background. I moved 3 times last year. When we moved to house #1, Comcast was supposed to come for installation. They didn't show. We rescheduled.
So then we move to Apt. #1 & we needed to move our services - still had all the equipment, but they said they had to come over to switch the internet. I asked specifically. After 2 no shows, a "customer service" rep said he could do it over the phone. I was mad & gave the phone to my husband, because I had waited all day on a Saturday for them to show up and wasted a day.
So then we move to House #2 and the same deal. Except we can't just move the equipment because there was no service at the house to begin with. So we wait for the service guy. He doesn't show. We reschedule, he comes on the wrong day. Finally, he shows.
So now we want to upgrade our services, but need the digital box installed. So we picked 3 separate times online - all for Saturdays so we still had to wait over a week. We confirmed a Saturday time with the online rep. So what happens? They show up in the middle of the week while I'm at work.
When I called the office, they said that it wasn't scheduled for a Saturday. They didn't get it when I asked them why would I wait a week for a middle of the week appointment when they could've been out last week. So now they don't have another appointment for a week and a half. It took me asking 3 times to get a manager because the "customer service" rep wanted to tell me I didn't need a manager.
The whole cable company monopoly deal is wrong and unacceptable. We should be able to have our choice of cable companies & not just get stuck with one because of location.
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