Complaint / Review
Quick-Trip Movers
Overcharged me for 4, ooolbs of weight @. 32 cents... Lost some of my furniture... Numerous broken items that they packed, ripoff

I met with the Quicktrip rep (Ken &) he inventoried all of my household goods and furniture. I was given a quote based on 12,000lbs @. 32 cents a lb at a cost of $3,840 plus $1,000 for packing all of my goods for the move to Meadville, PA.

The movers arrived on April 6th for delivery to PA on April 21st. When the truck didn't arrive at the scheduled time on the 21st I called the office in GA. The owner Jeremy came on the phone, he became extremely rude and told me there was no gaurantee that the furniture would be there, (they had 15 day's to schedule. I had moved out of my condo prior to the 21st obviously expecting my furniture on the 21st.

Jeremy had his dispatcher call back and said the furniture would be delivered 2 days later on Sunday the 23rd at noon, the truck arrived at 4:30pm.

After the unloading was completed, we found out there were several items missing. The driver called his office and they told him (conveniently) they couldn't get everything on that truck, they would send the remaining items next week.

The items did arrive on April 29th, again there were several items still missing. I called once again on May 1st and spoke to the dispatcher (Al) he refused to give me his last name.

He said he would call me back (he didn't) I called him, he said they could not find the missing item's and I would have to file a claim for the missing item's and the numerous items that were damaged.

I was given copies of the weight scale tickets which showed my goods only weighed approx 7500lbs not the 12,000 I was charged for. The difference in the weight equates to me being overcharged by $1,440.

When I called and spoke to Al, he told me I was charged for cubic feet not weight. My rep Ken - specifically told me moving companies cannot charge you by cubic feet, he said "That's how these companies rip-you-off" Quicktrip charges you by the weight and if the weight is less than quoted they will reimburse you.

I am still waiting for the damage and lost claims report to be sent to me and the reimbursement for being overcharged on the weight.