I purchased an item on this website using my credit card. I emailed them a couple days later to get an arrival date. The item arrived about a week later, and my credit card was charged.
The item was unsatisfactory to my husband, and so I emailed them about their return policy, which was not clear on their website. They did not respond, nor did they respond to te following 2 emails.
I had a 3rd party call their store and ask them to call me, as they are long distance and I don't have that. They said they would, but hours later, no call. 3rd party called again, and this time they called me back. Thay claimed they had responded to my email, and he tried to talk me out of returning the item, saying that it was fine the way it was. I said I wanted to return it anyway, was informed there would be a restocking fee, and was given instructions for returning it. He said it would be credited to my card 24 hours after receipt. I mailed it 2 days later.
I got a delivery confirmation from the post office a week later. This has been two weeks ago. They have not credited my card, nor responded to my emails.
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