This company is a total rip-off.
My Cell phone was charged month after month for 9.99 and 3.99 invidvidual bills for no reason. As soon as the first appearance of this charge showed on my bill I called them asking how to get them to stop charging me. They said send a text message to 4222 saying STOP. I did that, repeadedly. Still was charged 9.99 and 3.99 on my cell phone.
So I called them again and emailed their company saying I didn't want their ring tones or horoscopes. They still continued charging me. This is still going on. I emailed the president of the company who informed me that I was not being charged, that they had stopped charging me on the day I had first send the STOP text message.
I emailed him back with proof that I had been charged. I asked for a refund of all charges since I never signed up for their services to start with... He offered me a refund of 9.99. A joke. I have been charged ten times that and never used their services. I did a little research and found this company has many complaints. They keep charging and charging when people never signed up and never stop charging. Their fraudulent behavior needs to be stopped. Someone needs to be behind bars.
It doesn't matter how many emails, text messages, or phone calls you make, they keep charging you. The only way to stop the charges is to cancel your cell phone and get a new number. Their agreement terms says you can stop at any time by sending a text message to 4222; yeah right! The charges keep on going, every month, not stop!
What is so sad is I never applied for any of their services. I've never used anything they have to offer. It is just a total rip off. The only thing I did wrong was viewed their website and put my phone number in their box for a free ringtone. Well it wasn't free at all. It popped up a box once you entered your cell number saying you'd be charged monthly fees... After it said it was free. You could not X off the page or anything, no warning, nothing. It's a total set up! I never even got the so called "free" ring tone.
President email address: burton. Katz@ buongiorno.com
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