Warning to others tring to cancel service, get cancelation number, tell them they nolonger have permission to charge your account, by phone, email, mail, ect. File dispute with credit card company for charges, canceling card is not enough. 1-800-860-5491 account management, vonage. Offer, and / or request information to return equiptment. Get invoice number of cancelation make sure it shows on your online vonage account. Write down number of calls to vonage, and keep copy of emails, and letters canceling service. I have been tring to cancel service since 3/06 and long before the thirty days, but was refused access to account management and all prior to today customer service people refused to cancel account, put on hold over 30-45 minutes, all emails and letters ignored, was hung-up on when service tech was told server would not recognize phone signal, as explained by cable service tech as to why could not get system to work. Vonage service people have been rude & obnoxious, refused to cancel account and continued to charge credit card even after told not to and that account was canceled to also try and stop them. Explain to credit card people what is going on they are your best help in stopping them and the BBB of New Jersey, They'll help to.
B.
Kingman, Kansas
U.S.A.
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