I purchased a defective monitor from Circuit City. When I brought it back a couple of days later, I was charged $105 restocking fee. They advised me that if I wanted another defective monitor, they could swap me, or I could buy something more expensive, then they would waive the restocking fee.
I spoke to the clerk, the manager, 5 or 6 "Customer service Representatives" and finally kevin halverson who "speaks for the CEO" and is the CEO's executive assistant. He also told me that they refused to waive the restocking fee and he really didn't care about my business. Even though this is what is says on their web site:
I'm a customer and I have a problem with Circuit City. Should I call you?
Our ultimate goal is your satisfaction, and we encourage you to contact us to let us know if we can further assist you in any way. Customers with compliments and complaints should call 1-800-843-2489.
Apparently not. So I warn you, if you buy something from Circuit City and it is broke, they will make you take another one, make you buy something more expensive, or charge you 15%, which in my case is $105. With the remarks of the CEO's assistant that they really don't have a 100% customer satisfaction policy. They have a Circuit City 100% satisfaction policy.
Save your money and shop elsewhere.
0 comments