I bought a Xerox printer at Office Max together with a warranty plan from GE Zurich.
Office Max showed me a yellow brochure with the bullet points when selling the contract to me. This brochure is divided into 2 parts: One refers to PC Peripherals, the other one to "Electronics". The first bullet point under PC Peripherals says: "Comprehensive coverage of functional parts and labor beginning day 91" (the words day 91 are underlined)
Under "Electronics" one of the bullet points is: "coverage begins as soon as the manufacturer's warranty expires". I bought the "PC-Peripherals" plan and the cash register receipt said "PC-Peripherals". When my printer broke down 7 months later, the guy from GE Zurich did not want to hear anything about the yellow brochure. Whenever I started: "... But the yellow brochure..." he interrupted me and started to talk about the "pink contract" (which I had never signed and received after paying for the plan) It is some kind of a microprint on the reverse side of the cash register receipt. When talking to the "MAX-Assurance specialist" Jennifer at Office Max, she went like "the yellow brochure is not the contract, you should have read the contract, when signing it" (actually there is not even a space where to sign the pink slip)
Whenever I tried to talk about the yellow sales brochure she repeated her sermon: "the pink document is the contract..." even after about 10 attempts to find out, why the yellow brochure talks about "day 91" she went on "the pink document is the contract..." like as if she had a scratched record somewhere in her brain. It looks like everybody who has something to do with the Max Assurance plan is advised to ignore questions which are related to the yellow salesbrochure systematically and to drive callers into despair. I had the impression of talking to a bunch of idiots who only accept the money and later try everything possible in order to keep the money.
Never deal with these criminals who don't give a shit about fulfilling what they are paid for and who don't give a shit about making false promises!!!
Stefan
Phoenix, Arizona
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