Copy of e-mail sent to Cricket
Dear Cricket (Attn: Stewart Hutchison),
I'm a Cricket customer and I just wanted to send you this e-mail to express my displeasure and disappointment with a very simple problem that started out as just a little human mistake and has blown up into a loss customer for you, because of poor customer service.
I damaged my headset and I bought a new more expensive headset that I was having problems with. I called into customer service to get an answer to my question and even though I was not pleased with the answer I understood it and accepted it. The problem or question was I had purchased ring tones for my phone that was damaged and wanted to know if those ring tones that were already paid for would transfer to my new phone. The answer to that question was no and I did not like that answer but I was OK with it. Before I got off of the line I stated to the rep that I had a new address and wanted to give that address to cricket. The rep took that address change she did read the correct address back to me CORRECTLY and stated that it would be updated. I forgot to ask a question so I called back and when I verified the name and address on the account the rep stated that the address was wrong. I WAS FURIOUS!!! I tried to verify the old address on that account and even that info the rep stated was wrong. I asked to speak to a supervisor and I spoke to Steve who was very helpful and pleasant and Even though I did not even get to access the account he helped me to the best that he could. Steve stated that he would speak to the rep who made the error and get the situation taken care of. I called back today and my info is still wrong and I am very mad about it and to top off the whole situation I spoke to another floor supervisor today Phil badge #2823 who has pushed me and my business right out of cricket because of his rudeness and very poor customer service. He was sarcastic and show me your cricket customer NO empathy at all and even though I did not want it no sympathy. He was rude and very short with me and his sarcasms was a slap in the face of me your customer. I would hope that someone as close up the chain of command to Mr. Stewart Hutchison will read this and take the time since the calls are monitored to find my calls and listen to the calls and see that I as your customer even though upset was not rude and even though I more than likely had the right to cuss and swear at whoever answered that phone call. Phil (badge #2823) needs some customer service training to learn how to effectively empathize with customers.
As you might see from my e-mail address I work for a major mutual fund company and I'm informing you that I am going to first start with my friend and co-workers who use cricket service to let them know about the "POOR" customer service they to can expect from cricket and from there who know you might just maybe have some picketers at the major cricket stores with signs that read don't but cricket poor customer service for the regular guy.
Sincerely Your former custome
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