This has been an ongoing problem for about a month and I'm at the end of my rope with Comcast.
This all started with a billing being paid late. After I paid the bill on the phone with a service rep and asked to have my digital cable reconnected I was told that they would have to send a tech out to my complex and such so i said fine then i received a call back from some little condesending man saying that they would not reconnect my service because of a 890.04 bill. I almost lost it.
It turns out that an account was opened in my name in August of 1996. When I told them that was impossible because I was not living in Florida in 1996, the basically told me too bad deal with it and pay the bill.
I called several time and finally got someone to listen who said that they saw the problem and that they would adjust the account and finally cable was restored.
Then a week later the cable was cut again. And then again we called and was told that it was a mistake and they would fix it. So it was fixed again and then three days later the same issue came up.
I provided proof to comcast showing that i was living in mississippi at the the the time this other account was opened in my name and they just don't care.
I got so fed up that I just paid 525.00 to directTV to have their services.
My husband is not dealing with it. I have read some other horror stories and the CEO of comcast should be shot.
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