On December 26, I responded to an online offer from VMC satellite, saying I'd get FREE installation, FREE 3 months service & FREE equipment on a Dish Network Satellite Dish. I called, scheduled the installation & was CHARGED $49.00 on my credit card for these "FREE" services, then I selected a "one satellite dish plan w / 100 channels $36.99/mo PLUS $4.99/mo for LOCAL channels.
Within less than 2 WEEKS, I got a BILL for $77.40 which stated on its face "This bill is for 2 months ADVANCE billing". I wasn't expecting a BILL SO SOON! But, despite my reservations, I paid the bill, thinking, since I was due 3 FREE months & now I PAID 2 more months, I'd be getting 5 months' service, now without another bill til at LEAST MAY! Wrong!!! I was IMMEDIATELY BILLED AGAIn for another $79.40!!!
I called, outraged, and was HUNG UP ON by a "customer service rep" on February 21, so I called BACK & was told by Sandra, that Carlos, "a supervisor would return my call within 10 minutes". IT NEVER HAPPENED! Nobody EVER returned my call about my questions on this rip-off billing!
So I e-mailed & got NO RESPONSE again! Within a few weeks, I got yet ANOTHER bill, then my service was CUT off on Easter Sunday, less than 2 months after my "FREE 3 months" and my PAID 2 months... So I called AGAIN & spoke to a NICE customer service rep, who truly TRIED to assist me named Loretta, agent # 7EF, McKeesport, but she claimed the company's computers were down so she couldn't do anything. Within a day my dish was switched back on, so I assumed Loretta FIXED the "problem".
I also informed her, as I did Sandra, that I was being billed for programming I NEVER ORDERED and didn't WANT IT. The same channels were still on. The next day, the dish was shut off AGAIN! Outraged by now, I called AGAIn & asked for a Supervisor to once and for all, STRAIGHTEN this mess out! On 4/9/02 at 8:30am, I spoke to the RUDEST and poorest excuse for a "Supervisor" I ever saw work for ANY company!
This one, Patricia, told me I was GOING TO PAY for ALL services, "whether or not I ordered them, BECAUSE I RECEIVED THEM!!! I told her I did NOT order them and I called several times to get rid of them, and I wasn't DUE a bill for AT LEAST 5 months, but I paid so many already!!! She HUNG UP ON ME!!!
I have HAD IT w / this scam of a compnay that provides NO physical address to sue them at. I am contacting the NYS Attorney General's office TOMORROW. I will NOT stand by & be ripped off by these scam artists & I think NY State should protec consumers from these dirtbags!
I will help anyone do so who contacts me. I will join any class actions against Direct Tv, Echo Star or VMC Satellite. I want my money back!!! I paid $49.00 tax, and $77.40 for my FREE 5 months's service & had the dish shut off in less than 2 months!!! Thieves!!!
Rosanne
Bay Shore, New York
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