DoxyLingerie.com has a great selection of lingerie at good prices, which is what lured me to order from them.
The problem with this company is a lack of service, professionalism and delivery one even the most basic things a company should promise.
I placed my order for lingerie on January 27th, in time for Valentine's Day. My credit card still had not been charged by February 8th, so I sent 2 e-mails to the company with no response.
The next day I had an e-mail that said "Unfortunately the items that you ordered are longer available. We have gone ahead and cancelled your order. You were not charged for it."
Well, now, it has been two weeks since I placed my order and I am just being made aware of it? I don't have time to order with another company now and am very upset.
I replied to the e-mail with a "Are you Kidding me? Thanks for the notice" kind of e-mail which received no response.
Then I reported the company to the BBB, which got a response very quickly of "The items were in stock when you placed your order. However, we just received your check yesterday. Had we received it in a timely manner, your order would have been shipped. Your attitude is totally unnecessary, and I have forwarded both copies to the BBB in response to your complaint. I would have GLADLY sent you another item in time for valentine's day. Or even that same item in another color, as I have those in stock."
I did not order with a check.
I paid online with a Valid credit card. So the response I received from Jennifer was totally bogus.
I responded that if they would like to forward me the lingerie overnight on their dime, I would be happy, but of course have had no response.
This company does not respond unless you send a nasty e-mail, and then they are rude back to you for having to send it in the first place.
I would never send a rude e-mail unless I was being ignored, given the runaround, etc.
I feel this company had good potential, but has ruined it due to their poor service and lies when confronted.
By the way - The Better Business Bureau has this to say about Doxy Lingerie:
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint (s).
Our file contains a pattern of complaints concerning non-receipt of pre-paid item ordered from the company's website.
The Bureau processed a total of 42 complaints about this company in the last 36 months, our standard reporting period. Of the total 42 complaints in the last 36 months, 42 of those were closed in the last 12 months. These complaints concerned sales issues, delivery issues, service issues, contract issues and credit or billing issues. Of these complaints, 11 were closed as resolved, 1 was closed as unresolved, 1 was administratively closed, 29 were closed with no response from the company.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Jessica
Eden Prairie, Minnesota
U.S.A.
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