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We too have had our problems with Jubilee Financial Services. We signed on in July under the auspices of Heritage Institute for Debt Free Living and today we are far from debt free! Infact I really think we are now more in debt because of litigation and we have not added one ounce of credit in 21 months!!!
In February we got a notice to appear from CitiFinancial. Like the other 11 accounts that we placed in the program, they were referred to Jubilee and all their correspondence and bills forwarded to Jubilee.
We forwarded the supoena to Jubilee at their request and never heard from them again regarding this account. After being silent for several months, I wrote a scathing letter to Jubilee in April and they actually responded! They informed me that I had enough in my escrow account to pay off 3 bill from Wells Fargo and like a fool I said to "just do it" I saved nearly 0 on the original amounts of the debt. However, nothing about the Citibank account ever came to light and life went on with little or no correspondence until August.
I sent an second scathing letter to Jubilee and again got no response. I then atteched both scathing letters to an e-mail direct to the owner John Gustevsen and still got no response. I quit sending my money and waited until I got a response. December I finally heard from Jubilee.
After a long conversation with yet another client rep I agreed to start sending money once again. Since then I have been generally pleased with the effort made to communicate with me. We even paid off two accounts from another creditor.
HOWEVER!!! All was still not well in debt management land.
I got notice from CitiFinancial that they were garnishing not only my wages but my wifes as well. I contacted Jubilee and we faxed over the documents. Though I feel that Jubilee this time really attempted to stop the bleeding, CitiFinancial had waited long enough and the garnishment could not be stopped. We lost 25% ($1800) of our net income this month. Met with a judge today who reduced it down to $400 a month but that is the best we could do.
Here is the clincher. Last week the owner of Jubilee sent me a letter informing me that Jubilee was TERMINATING my contract do the fact that I had threatened legal action for their failure to provide stated services in their contract with me. Left me hi and dry and without any resprentation in court today. (Their contract states that they don't provide any legal services but today wasn't my fault... It was theirs!!!) So now I have to face my 6 remaining creditors on my own. All of them are in collections. None of them have seen a dime in 21 months. You do the math. I think I am SCREWED!!!
I think it would be worthy to note here that the cancelled debt from last years settlements became income on my tax return this year. Boy, it just keeps getting better and better!
Dave
Sacramento, California
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