In July, we opened an online dating account for my mother on LDSPlanet.com. It was supposed to cost $9.95 a month. She was not happy with the site, so we cancelled after one month. This was in August. We were billed for August anyway. We were billed $9.95 again in September. And again in October, November, and again in December, all the while making calls, leaving messages, e-mails, etc. My wife and mother have both talked to James, who makes assurances every time, but still the charges continue. Her account is still active, after 5 months of trying to cancel, and 5 months of fraudulent charges.
In November, after seeing that we were charged yet again, my mom called and talked to a female CSR, who told us we would no longer be billed for the services.
0 comments