I feel that the store manager, Greg, has been and still is trying to rip me off. He harasses me for payments that I have already paid and continues to do so even after I told him to just take me to court if he feels he is right.
I leased a couch and loveseat from this store not long ago. The store has a policy that if you move within a year of your contract, they will move your furniture for you. When I decided to move from the location I was at, I contacted the store to have them move the furniture. When they came, they could not get it to fit through the hallway, which I feel they could have done with professional movers. One of the movers even said to just take it over the balcony, but Greg did not want to do that. He told me to come to the store and pick something else out, and he would transfer all the payments from the other couch to whatever I picked. From the second I came in the door, he was trying to get me into a 2-year lease, when the furniture I had was on a 1-year lease. I did not want that. I was left without a couch for 2 weeks. When I finally found one I would be satisfied with, I called Greg and told him what it was. He told me to give his movers 99 dollars and we would be done, so I did.
The couch and loveseat I had were 12 months of 117 dollars. The couch and chair I picked out had a sales tag on it for 399.00 cash. I had already made 5 monthly payments, not late once, so the couch I picked should have been paid for with just that, but he insisted on that payment, so I paid it and thought it was over. I never signed a lease saying I would make any more payments, and a new lease was never brought to my attention. Now Greg is saying I signed a lease saying I would make 3 monthly payments on this couch. I never did this.
I started receiving 3 to 4 phone calls a day from this store, waking me up after working second shift. Then came knocks on my door at 8 in the morning and 9 at night, which I found very odd. If I owed them, why did he not take me to court and get an order for pickup? Since then I have received a phone call from corporate saying they will put this on my credit report, which I feel is wrong. They are trying to get me to pay over 900 dollars for a couch that was for sale for 399.00. I have yet to resolve this matter with them. I would not suggest doing any business with this company. I also feel the Broad River store needs a manager who knows how to do his job, not just scam, harass and rip off paying customers.
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