Usacomplaints.com » Shops, Products, Services » Complaint / Review: Done Rite Van Lines - Moving ripoff low ball quote, but doubles their price after they hold your belongings hostage. #145890

Complaint / Review
Done Rite Van Lines
Moving ripoff low ball quote, but doubles their price after they hold your belongings hostage

Done Rite Van Lines uses "bait and switch" tactics to lure customers, giving a low-ball quote, but doubles the price of the move after they have loaded the customer's household belongings onto their moving van. Done Rite holds the belongings hostage until the customer
pays their doubled price for the move.

Without permission, Done Rite movers wrap your belongings with excess amount of shrink wrap, and other packaging materials, justifying their doubled price later by charging exhorbitant rates for the labor and materials. They also charge you for boxes and tape that were never used. They con you into thinking the price is what they told quoted you but don't let you read the small fine print on the Bill of Lading when they dupe you into signing the contract. After they've loaded all your stuff on their van, they tell you to pay the doubled price to get your belongings back - payment in cash only.

I filed complaints with the Illinois Attorney General, Better Business Bureau, and the Federal Transportation Commission. Done Rite's response to the Illinois Attorney General was to change a document I submitted as evidence in my complaint. I submitted the carbon copy, but Done Rite responded with an altered "original" document. Done Rite then lied about the altered document, alledging that I fabricated my carbon copy document, as the carbon copy document substantiates my claim.

Sixteen months after Done Rite took my belongings hostage, I have paid nearly $10,000 in legal fees, and am still in court against these guys. Done Rite still has all my belongings.

A google search of Done Rite's name brings up two other complaints by other people Done Rite has scammed within the last two years.


Offender: Done Rite Van Lines

Country: USA   State: Illinois   City: CHICAGO
Address: 3035 N. ROCKWELL
Phone: 8777178877

Category: Shops, Products, Services

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