I received a call from a KC Sanders a week or so ago, she was claiming that Supply Connections is going out of business and they have alot of product on hand so they are selling at a very reasonable price. She had started giving me prices on some supplies we currently order, the prices she gave me seemed like really good deals. I confirmed these are for packs of 12,12 of small stickys for. 79 each, I ordered 2,12 pens for. 99. Everything seemed on the up and up, so I continued to listen to her and getting all the stuff we use on a regular basis.
After it was all said and done, I assumed the amount would be around $420, I'm only allowed to spend $400 on an order. So I wouldn't have ordered more than my budget. KC Sanders gave me 2 tape dispenser for free and thanked me for my order. She also said she would include a Palm Pilot with my order and she got my correct spelling of my name to ensure I would get the Palm Pilot, myself.
The following week I received a delivery of 6 boxes, I was shocked to find out that this was my supply order. My boss was there when it came, I had a stern talking to about all these supplies that I have no authorization to order.in 1 of the boxes was a packing slip that listed the product but not the prices. The packing slip did say gross, however that is not what I remember talking to KC about, as I can't order in that quantity. After I tried to explained that to my boss to calm him down, I tried calling the company, and the voice mail said that someone had died and they won't be in until Monday, please call back then.
On Monday I called to try and get a bill, if it wasn't to crazy my boss was thinking of paying it. Joann stated the bill won't be sent out until Friday, I asked her what was the amount and she told me she would fax over a list of prices. Which didn't happen, I had to call again Tuesday, always leaving a message and they call me back. I finally got the fax of the prices at 5 minutes to 5pm, I was quoted per pack not for gross. I took this to my boss and he googled the company and found a site "usacomplaints.com" that had the same company and situation happen to another lady. Wednesday morning, first thing, I demanded Joann call me about my order.
I did get a call back later in the day. I told Joann that this was not what I thought I had ordered and they won't pay for it. She asked who they were and I said my company. I am not authorized to order more than $400. She said well this is what you orderer, so because of the miscommunication my company will be willing to split the cost of the invoice.
I told her again that my company will not pay for it that I wanted labels to ship the supplies back to them. She asked if anything has been opened, I told her yes, because no one ordered 6 boxes of anything so we needed to know what was in the boxes. I did tell her that all supplies are there, not to worry. Joann said so we did a whole bunch of work for nothing, I said yes I guess so. She stated she will mail out the labels tomorrow. This was today so I still haven't found out the outcome.
I will no longer deal with anyone of the phone on any product.
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