I bankwired the money back on November 14th and was informed at the time that they were working on shipping the product within 10 business days to insure that people received their orders before the end of year. I mailed the contract to them the following day. They were contacted in early December about when I could expect shipment and found out that the original salesman I spoke to was unavailable but Barbara would be able to handle my account.
I have been strung along since the beginning and told a number of reasons why the machines had been delayed.in January I was informed that there was a problem with the coin receptacles and that they would be going out shortly. After many more phone calls and false promises I finally received half of my order around February 17. Of course they charged me shipping after I was informed that they would be shipped with prepaid freight.
The more I pushed for information the less cooperative the company has been about providing it to me. The last 4 weeks I have only been able to leave messages with their phone service and been promised that the information would be passed on. I never get a call back and this experience has left me with a financial burden that is making things difficult.
The items in question are bulk candy machines that should have been provided with vacation incentives and a secondary cash stream of product advertisements that were to be displayed on these machines. To date I have received 10 machines and nothing else.
Richard
Rio Rancho, New Mexico
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