Well where do I start??? Joined this company thinking it was going to be the cat's meow to saving money. I am building my home and was talked into doing this "Direct Buy thing".
My first purchase was a bedroom set by Ashley and boy was I saving a lot of money until the shipping and handling came! I saved a woping $250 and had to wait 5 weeks for it to be shipped!
My next adventure was with the cabinets. I had my cabinets designed with Direct Buy and they were very well priced until I added another foot of cabinet heighth and it doubled! The cabinet guy would not return emails or give suggestions. But low and behold I took the cabinet plan to a competitor and they were 10% lower! I was told "was it apples to apples comparison?"
How do you get the exact cabinet from 2 different manufactures? They were the same wood, design, and thickness with the same guides. After speaking with Joe, the director of marketing, he said he was going to do some "investigating" for me and that where members really save is on big ticket items??? Big ticket items??? What is more big ticket than cabinets and bedroom sets:)
I then priced out my appliances. Hmmmm... I would save a woping $125 and wait 6-8 weeks for shipment. Joe also stated that he would call me back the next day, Friday 11/11 to see if he could get my $ back for my membership. No Call... Suprise.
I since have left 6 messages for him and for the owner Ron Culley. I left another message today 11/23 for Ron and Gina told me that he would not call me back? I told he I would come there to talk to him and she said if I came in and demanded to talk to someone, she would call the police??? What a company... Do you think they experience this often??? I would be willing to bet.
If anyone in Spokane or out there for that matter would be willing to start a class action suit... IM IN!!!
RyanSpokane, Washington
U.S.A.
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