In July, I placed an order on Unclaimed Diamond's web-site. The price was thousands below retail and a steal. I placed the ring in lay-away and made a deposit through the site with my credit card.
A week later, I wanted to make a payment on my lay-away and found out that I couldn't do so on the web. I either has to my mail, in person (take a 45 minute drive into the city) or make a telephone payment with my credit card.
At the end of July, I took the drive to Philly to make the full payment and pick up my ring. When I got there, it took the staff over an hour (seriously) to find my paperwork. When they did find it, I was told that the ring was ordered when I placed my web order and that I could take up to 7-10 weeks before it arrives. I was pissed, this information isn't anywhere on their site.
Unclaimed has a lay-away policy that is non-refundable.
They only allow store credit.
At the beginning of this month (November), a staff member from Unclaimed called me and asked (very rudely) "What are you gonna do about your lay-away?" I told her that if the ring wasn't there yet that I didn't want it at all.
Since the store has a no cash refund policy, I had to take out another lay-away with my store credit.
Unclaimed doesn't values customers in the least. I will never go back or refer anyone.
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