I place an order with Newport News on 8/28/08, my order came up to 171.95. I use promotional codes that took off 20%, free shipping and deferred payment. When I received my confirmation email it showed the 20% deduction, free shipping and deferment with a balance of 137.95. I was to receive a second email when my items shipped; I never did so I checked the order (09-02-08) and nothing was in their system however they charged my Newport News Credit card 171.95. I called and spoke with a rude and hostile Customer Service Rep that states that my code for 505 was invalid and my confirmation emails state that the amount to be charged was in red �an estimate email� she states. My email doesn't state this nor is there anything indicating that codes have to be verified and that this is an estimated email.
I asked to speak to a supervisor and she said none were available. I ask her could I send her the email and she said that I could just return the items. As I responded to her of why my card was charged, why wasn't I called and told my card would be charged a different amount she said they don't do that anymore. When I tried to explain to her that I was given no option here this is wrong she hung up on me. I went to the BBB (BBB Accreditation: This company is not a BBB Accredited business). Which investigated and agreed with the company and closed the case? Per Michael Pettipas, Office of the President he states, The order ACKNOWLEDGEMENT e-mail you receive is merely a mirror of the information which you have entered. Your second e-mail is received in 24-48 hours and is final CONFIRMATION of your charge and shipping information.
I never received an order acknowledgement email or a shipping email on the confirmation email showing all codes accepted which were all three. My question to him was why you dont update your software to reject codes from third party sites or codes you just dont except to save the consumer this deceptive sales practice and loss of loyal customer, no response and case closed.
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