In March I was in the market for a big screen TV and could not decide which model to buy, so I decided to give Aaron's in Daytona Beach a try. I signed a contract on a 51" Sony HD big screen. The TV was manufactured in February. On the day of delivery I did not receive any manuals or instructions, just the TV and the remote control. I told Aaron's that they could deduct my monthly payment from my debit card each month.
Within a month I started receiving recorded phone calls stating that my payments were late and that I needed to come into the store to pay. A few days later I would receive a call from the store asking when I would be in to pay, and I would have to tell them that they have my debit card on file to charge the payment to.
In early July my husband noticed a green bar about an inch in from the left side that started at the top and went down to the bottom. We called Aaron's and they sent out a repair tech. He told us that the color guns were going bad and that since it was under repair, Sony would have to take care of it. Aaron's then came to get the TV and told me it would be gone about three weeks. After 4 weeks I began calling the store on a weekly basis, only to be told that they had just checked with service and it was not complete. Finally, in week 9, I went into the store and made a big fuss about the TV. The very next day the store manager called to tell me it was ready.
They delivered it back the next day, minus the remote control that they took when they brought it to service, and told us that the Sony tech said it just needed to be tuned. When I turned it on after they left, I noticed the same green vertical bar as well as a horizontal yellow bar now. I called Aaron's back to report that the issue was not fixed and was told that Sony stated there was nothing wrong with the TV and that it had to be burn-in from running HD without stretching the screen to full capacity. I assured the manager that the TV is always stretched because I cannot stand the gray bars on each side. He stated that he could only go by what the tech was telling him.
The TV was gone for 9 weeks, during which I was still paying Aaron's in excess of $160 a month, and now it has been a month and a half since I got the TV back and the problem is still not resolved. I have made numerous calls to the store manager, only to be told that he would get back to me about it. I am at the point where I am ready to walk into the store tomorrow and blow up at someone.
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