Signed on to their sevices 6 months ago. I know their contract was for 6 months at a time, with an autorenew unless cancelled. I cancelled after 5 months and my card was charged at the end of six months for the new 6 month term.
After 20 minutes on hold, I spoke to a customer service rep. I was told unless I had a confirmation number, which I could not find, they could only offer a "pro-rated" fee for the first month of the new term. They offered to credit my card back for $47.95 of the original $77.95 that was charged.
We'll see if that actually happens. Or if I have to wait on hold to cancel my cancellation. They doubled their money at my expense. That's why I am filing this report.
Be warned.
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