Ordered 2 embroidered dog collars online. Carefully answered every question and was extra careful when measuring my dogs necks so that I ordered the correct sized collar.
A statement listed online "unless otherwise specified, lettering will be centered on collar" to me was not an indication that I needed to provide the exact measurement in the comments box, although when I spoke with someone at the company, they failed to agree.
Therefore, I received $50 worth of useless dog collars since when I adjusted the collar, most of the identifying information was covered.
I explained that for a person who most likely only orders a personalized collar once for a dog, they need to specify "it is important to provide the exact neck measurements in the comments box" so that the consumer gives the appropriate information and gets a product that they can use.
In any event, I was offered new collars @ 40% off, but to me, that just added insult to injury. I will throw my collars away and will never utilize the services of Hot Dog Collars again.
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