I am a former customer with At&t. Back in June of this year, I moved out to Bozeman. I kept calling At&t to get my service connected. They kept giving me all sorts of stories when it would be connected, and how long it would take. I sent in 138.00 deposit around the time I moved out here. First they said they didn't have it, then they said they did, and then they said the didn't. This started causing me undo stress.
So, I told them to cancel my service, as well as DSL. They said that they would send me my 138.00. I said thank you, and thought that that was the end of it. They are telling me I owe $85. I know that t it is not right for them to say they'll send my deposit, and then turn around and come up with this story saying I owe them money, when I have no service with them whatsoever.
Could you either take care of the problem so that I do get my 138.00 back. I have notes stating when I called people that I have talked to. I asked for my depoist back on July 18th still to this day 9/30/05I havent seen a penny. I decided I am not going to pay the bill until I see my depoist thats owed to me.
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