We bought a hot tub from Sunwest.in which we were worried about the warenty part of it. They said " no problem there we have alot of people up your way who will work on it for us. Okay we thought great. We had a year warenty. The portioning value wouldn't work right. Realy hard to turn.
It finally broke. Then the wanted to sell us one for $10. It was only a couple months old. Then the ozone generator went, and leeked all over the heater. The heater made noise from that day on. We called and called they were supose tp send a tec out.
Everytime we called someone differnt would be there. They played like we never called. Tell us that person was fired. Or they gave us the wrong information. Everytime we'd call it would be a differnt story. Then all the jets started falling out. We'd call and call all we'd get is the same runaround.
Finally the ownwer calls says he has a job to do out here and will come by about 3 so we wait no call no show. Finally call at 8:00 that night wanting directions. It was dark out. Had at least an hour drive before the got here. We finally called the manufacter of the jets they told us they wont do anything with these people they owe them money and won't pay. He was very nice and sent us all new jets. The heater just quit working and we had to have work done on it. To do ozenator leeking over control pannel it has caused seveal problems.
These people do not follow through with with what they say they do not warrenty there tubs. They never warentied one thing with there tubs.
0 comments