My letter to the Attorney General's office:
Sirs:
This complaint is about Uniserv Companies, 2177 North Powerline Road, Suite 2, Pompano Beach, FL 33069, Telephone No. 877-972-7500.
Complaint:
I contacted Uniserv Companies for service on my spa.
Last month the spa service came to my home and advised my circuit breaker was problem. At the time, I said I didn't think that was the problem, but would rely on their expertise. After several calls, the Service Manager Kevin came out to do the repair, and then called me to say he'd been mistaken, and the problem was something else that he couldn't fix, and I should see if the problem was under warranty (it wasn't).
After getting a bill for $130 for the two visits, I contacted them on August 9 to advise the problem. I spoke to Kevin who said he'd take the service calls off my bill.
On August 17th, I got a call from Randy, who advised he was billing me for the first call. I asked him to send me that bill, but then called him back and reminded him of my conversation with Kevin, and that at the first call Kevin has misdiagnosed the problem.
Randy advised he intended to refer the matter to collections, even though I was willing to pay the $65 if he billed me, and would refer the matter to the Better Business Bureau. They re being copied on this complaint.
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