I had the misfortune of finding this "Hotbuys Electronics" company after searching the internet to purchase some Bushnell products. I found on these items:
-Bushnell H2O 10X25 Compact (Black) Binoculars-US$39.98
-Bushnell H2O 12X25 Compact (Black) Binoculars-US$44.98
-Bushnell Spacemaster 15-45X60 Camo Armored Spotting Scope Kit - US$278.98
-? Bushnell Lens cleaning Kit-US$9.98
TOTAL-US$373.93 Shipping.
The person that Hotbuys Electronics tried to HOTFRY... This battle has just started and more is to follow-the manager really is quite foolish nave at best-downright fraudulent at his very worst.
I arranged to pay via a credit card I received an EMAIL to confirm my details. This was done via FAX & PHONE. The order was placed on the 02/18 and after confirmation, etc my Credit card was "HIT" for US$498.92 on the 03/11. This was to cover shipping and I now believe US$35.00 for cases, etc. All the above items come with cases and in the Spotting Scope came with a carry bag. THIS WAS THE START OF A "NIGHTMARE" THAT IS STILL RUNNING.
Initially I was led to believe that the goods were available. Not so. Weeks passed by then months. Out of the blue after many EMAILS and countless phone calls I heard that were to be shipped. ALAS not all items. This was early May. I checked the weight-2.7 LBS. An EMAIL was sent to HOTBUYS. No response.
PAR for the course with these folk. I received and opened the parcel around 05/18. To my dismay, I found, the binoculars as ordered with CASES already included and a "cheap N nasty" "lens cleaning kit"-cost US$2.00 MAX. TOTAL cost US$199.94 (Binoculars-US$49.98 & US$54.98, Lens Cleaning Kit-US$9.98, SHIPPING US$85.00).
Since this time regular phone and EMAIL has gotten me little satisfaction-"goods are on backorder" Then around early July a refund was mooted at US $298.98. I submitted a quote of US$355.98 to cover a refund WITH shipping. I called again on the 26 & 27th 0f July and was told that the refund would be US$300.00.
Still no refund despite numerous EMAILS and phone calls. I have found various sites to lodge a complaint about this INTERNET SELLER and it's business practices. I believe that their practices are quite FRAUDULENT.
I plan to lodge further complaints via the New York Attorney General, the New York Consumer Protection Agency and other bodies. I will also continue to send EMAILS to accrue evidence of my intention and log ALL INTERNATIONAL phone calls to "Hotbuys Electronics" to lay claim for ALL COSTS in relation to this matter.
I believe that they are now liable to CRIMINAL FRAUD and this will likely lead to civil processes.
I will keep YOU the PUBLIC aware of future processes and will where appropriate cease further action once this matter is resolved.
"BUYER BEWARE" when dealing with "Hotbuys Electronics" and their employees-Elliot, Harry and Jeff-now Bob (? Real name)
Many phone calls today "Bob is out to coffee"-OH DEAR & HO HUM
"Hotbuys Electronics" is NOT TO BE TRUSTED.
Stuart W
Longreach
Australia
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