My husband and I heard the commerical for vonage and decided to try it. First you have to pay all these fees and your first months bill in advance. And you cant get a bill every month in the mail.
They require that you have charged to your credit or debt card. And then when they send you the equipment you have to make all the outgoing calls on the vonage line and answer your incomming calls on your old land line for the first month or two. So at this point you are now paying both companies for a while.
I would have been more than happy to deal with the trouble of having the two different phones if I could eventually have a much cheeper phone bill. And I tried this, and did as they had instructed me to do. But every call I made was dropped. Suddenly the other person on the other end could no longer hear you. You could hear them, but to them you were gone. It would not correct itself either. You had to hang up and call again. And this was on every single call I made with the service the whole month I kept it.
My husband is in the military and when he is gone if he calls and the call is dropped he doesnt get to call back. It's tough luck at that point. So I knew this wouldnt not work. So I tried for a week to reach vonage. After you are already a customer calling their regular advertised phone number does not help, you get directed to a voice mail or put on hold for hours.in on day I left my phone on speaker on hold with them for over 8 hours till finally it was time for bed and I hung up. I could not get in touch with them to cancel the service or even complain about the problem.
Finally I turned back to my old phone company for help. See with Vonage you dont cancel your landline serivce, they do it for you. And they had already had my serivce ordered for shut off. I explained what was going on and thankfully my old phone company restored my service and made it to where vonage no longer had control of the account.
They suggested to avoid other charges from Vonage to keep tring to call them to cancel with them. So this I did for another few days. Finally I reach some sort of call center that seemed as if it was in the Middle East or India somewhere, where the people hardly spoke english.
I told them about the problem's I was having and that I had been tring to call them for days and at this point I just no longer wanted the service. And then they told me they could not speak with me because it was my husband's account. I set the account up myself, I gave them my name then too when it was set up. I was the one speaking with them the whole time during set up.
I then explained to them that because of the war my husband was not there and was over seas with the air force. He could not call them. He was lucky to even get to call home every once in a while. This woman then told me, and I quote. "We have no sympathy for your countries military." Like I care what her 3rd world country political veiws are in a customer service situation.
So at that point after they had brought me to the point of extream frustraition and they insulted our troops who personally have no say where they go or what wars they fight. I had, had it. I ripped into her and they let me talk to someone else. After everything was said and done I got them to cancle the service, I send them back their equipment and they gave me all my money back. But please take my advice and dont waist your time on this.
Yes it's cheep and if it worked right it would have been fine. But it doesnt, and all the trouble is not worth the money saved. Plus as a american that is proud to be an american, I dont think I want to give my business to any company that hires employees or contracted companies that have such a hatred for America they have no problems in telling their customers about their views.
0 comments