Rapimax was contracted for our state-to-state move by Nationwide Relocation Services/Movingcost. They showed up in Memphis with a truck that was too small. They destroyed most of my furniture, my TV, and my grill during the loading. They physically pulled my grill apart, breaking many pieces, and then set the broken dirty pieces on top of my furniture. They pulled my computer desk apart rather than unscrew any pieces.
When they finished loading they realized that not all the pieces would fit. They arranged to meet us the next morning at 9 am. They showed up at 9 am eastern time, which is 8 am in Memphis. They then removed all my household items IN THE RAIN in my drive way so that when we arrived all our items (furniture, boxes, mattresses) were soaking wet.
They then stood at the back of the truck and physically pushed our belongings toward the front of the truck so they could fit the last items on.
When they delivered the items we were over our weight (of course) and they could not produce a light-weight ticket, as is required by the DOT. They tried to use the title of the truck as their ticket since it has a weight on it. FYI their title said the truck was exactly 12000 lbs. Nobody makes anything that weighs exactly 12000 lbs. They've been ripping people off with this for awhile.
They saw we were taking pictures with our camera so they stole it. Luckily for us we had to change film so we have some pictures. They didn't put anything back together like we were told they would do.
They have now said that we authorized them to offload in the rain. Total Lie. And six months later they are now saying that all the damage was there before the move, except for the two lightest items. What a surprise.
And we have jsut found out that the comapny itself is responsible for settling the claim, not an insurance company. So the people who damaged all of our stuff has to write the check themselves. So for damage to property with real value of over $6000, they are taking responsibility for $102.
Do not use Rapimax or Nationwide Relocation Services/Moving Cost. They will try (and usually succeed) to rip you off coming and going.
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