Complaint / Review
Excalibur Films, Hit Flix, dvdrentz
Excalibur Films, Hit Flix, dvdrentz, Moviefilmfest Double Billing, No Product, Poor Customer Service, Deceptive Advertisement Ripoff

Excaliburfilms, also know as hitflix and moviefilmfest double billed me for the rental program. I returned the dvds and they still charged me for 15 days. I have proof that they received these dvds (Post Office Return Receipt).

I called to ask about it and they said they did not get them. They said I had to wait 30 days from the to trace the package while they contiune to charge me $4.95 every 15 days. Amanda said "what would you like me to do?" What customer service it this.

When I emailed customer service, their response was "Have a nice day."

Do not purchase or rent videos from Excalibufilms or hitflix or dvdrentz. It is a scam and it take a week for the dvds to get to you. Go to Netflix. Fast service and better customer service.

Plus... The BBB has them as unsatisfactory. Let that be a warning.

Jeff