Traxxas sold me an intentionally defective "Stampede" RC truck through a distributor near my home. The advertising on the box is false and misleading because it is not durable like it claims to be. Even the picture is false because it leaves out the tiny, hard to use clips required to hold the body on the chassis.
They intentionally leave off bumpers though the verbage on the box leads you to believe that the vehicle's high clearance will protect the steering mechanism. The steering went out when my 8 year old son ran into something. I called them and spoke to Josh and others there. They have an excuse for everything.
I pointed out that I never had any trouble with off the shelf RC vehicles. They insolently replied, "Well, our vehicles go much faster." I then said, "That's all the more reason for you to put bumpers on your trucks, because the much slower toys have elaborate bumpers!"
The truck also took off by itself upon first use and my small son ran after it. He instinctively chased it, the electronic equivalent of a bouncing ball that goes and does not stop. It ran about 1,000 feet before it ran into a fence at the large playground where we were. It should have an automatic safety feature to stop it.
The distributor told me after the steering went out from front impact that I could buy an upgraded part for $40 and a bumper for $8. I told Josh at Traxxas this and explained this is proof that it is defective by design. Traxxas uses deception on their box to make you think you are getting a sturdy, reliable vehicle. They sell an intentionally unprotected and defective product so they can sell spare parts in the future.
Traxxas was very rude, accusing me of being stupid, wrong and unreasonable. If they want to sell something this expensive they should protect it with bumpers and not make you think it doesn't need bumpers. Even if they offer to send spare parts that does not solve the problem of difficult repairs for a very expensive product that is not reliable as they claim it is.
My son and I saved for several months to buy this product. We should get our hard earned money refunded for the truck and required accessories (battery charger, batteries). Traxxas should stop their false advertising and false claims of reliability and durability.
They ripped me and my son off and endangered my son by duping him into chasing their intentionally defective produce which does not stop if you bump the "trim" on the control mechanism. Their company is unethical and devious and exploits children and their loving parents.
0 comments