In March my fiance and I decided to move out of state, so we needed to store our whole life with public storage in a 10X10 space. We've rented with them up until the end of the year with no problems, all of our payments were made on time in a timely fashion maybe a couple of days late but nothing substantial. Around February 15 we received a call from the public storage manager at the facility that we rented from stating that we were late and that they were going to clip our lock and and replace it with one of their locks and that we would not have access to our things until we paid the bill.
Never once mentioned to us that our things would be auctioned and sold, I mean everything that we owned. I could not express how shocked and hurt and upset I was. I was at a loss for words, all of my personal belongings and personal items were just violated.instances like these are reasons why identity theft occurr.
When we spoke to the manager regarding the situation she stated that she tried to contact us and could not reach us. If I can recall when my fiance spoke to the same person via telephone he gave all of our new out of state contacts and in state contacts should something happens and we needed to be contacted. Apparently the manager did not make notes of the new information on the account, and for that lazy irresponsible act everything that my fiance and I owed are gone. All memories of my family my father who is dear to me his family airlooms, are all gone. These people did not try to contact us at all they just sold our stuff and and didn't think twice about it.
Public storage customer service was very rude to us, so was the management office. We called them on several occassions, no response. RIPOFF!!!
If someone comes in contact with the same problem or have come in contact already please contact Us. We are looking a lawyer to handle our case, to help us recoupe some of our things, right now we have nothing, i mean nothing.
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