My debit card was stolen, along with my wallet. I did not notice until I checked my bank account when I got home that night after class (which is probably where it was stolen). I check my bank account daily, and when I checked it that night, I noticed three charges, two being at Kroger, one at a gas station. The first charge, at approximately 9:30 PM, was for around $3. The second, at approximately 10:00 PM, was for around $175.
Of course, I was very concerned and called my bank to cancel the account (my checks were in my wallet as well, along with my ID and one other credit card) immediately. I have to say, Bank of America is wonderful when it comes to fraud!!!
I called store #107 the next day and inquired as to why my card was allowed to be used - TWICE - when it had both my picture and my signature on it. The response from the manager was that they don't check IDs. "Its our policy" seems to be the easy way out. I was shocked.
With all the identity theft these days, how can Kroger NOT make it a policy to check IDs, espcecially on large purchases late at night?
Needless to say, the case is still under investigation and I am going to schedule a meeting with the manager and an investigater to look at the surveillance tapes.
Right now, since I have the money back, I am more concerned about catching the jerk who made my life a living hell for the past almost month. Because I had limited ways to pay (a temporary ATM card and 3 temporary checks, which are not accepted anywhere), my bills got behind. Thankfully the companies were gracious and understanding, unlike Kroger.
There is a Kroger conviently located 2 blocks away from me, but I refuse to go there anymore. I will drive 5 miles out of my way to go to HEB or another grovery store before I shop at Kroger again.
I will update if we catch this creep - I'll have another consumer complaints to write about him/her!!!
0 comments