I posted this under Vending Dreams also. I want to make sure Jim Ellis gets all the publicity he deserves.
In Dec I signed a contract for them to locate 52 bulk candy machines. Paid $1300 up front then $1300 to be paid when job completed. They 'guaranteed' to replace lost locations within 2 years. They also guarantee gross revenue in first 12 mths will cover initial investment of machines ($12,495 in my case) or they will refund the difference. Seems like a no risk proposition, huh? Guarantees are only as good as the company behind it... And this company and owner Jim Ellis aren't worth crap!!!
First, the locating agent they sent placed machines without proper authorization. Some were simply left when no one was looking! He even went into a couple of businesses and placed my machines and walked out with a different machine that was already on the premises. Told the workers that the owner was putting in a new machine. That's right, he stole other machines!
Needless to say, I quickly lost several locations (12) in the first month. I've since lost 4 more. I've placed over 20 calls to Jim Ellis to ask for the locations to be replaced. He won't pick up the phone! Neither will anyone else. What a bunch of cowards. Heck, I only want new locations. The only person I reach is Steven Mills because he is in the 'sales dept' but he doesn't help. He has to pick up the phone because it may be a potential new sucker... I mean client.
You'd think they would be eager to get these quickly replaced so they don't have to make good on their revenue guarantee. HAHAHAHAHA! Like I said, a guarantee is only as good as the company that stands behind it. The people in this company hide. When/if it comes time to ask for a refund of the difference, I'm sure I'll have to retain an attorney.
Efforts to date: Faxed lost locations 1/18/05,1/24/05 and 2/4/05 - I have to transmittal confirmations to prove it. 1/19/05 - 2/9/05 Numerous phone messages. Sometimes 2-3 per day. Finally, 2/9/05 Federal Trade Commission complaint and BBB complaint filed. Next step is the attorney general.
Jim, when you respond to this, don't call me a liar because I do have the proof - fax transmittals, cancelled checks, certified mail with return reciept and a signed contract. If you want to discuss it, call me
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