Well guess what everyone... I finally got to talk to a real person at the 1-800-457-0825 customer service number after being on hold for 45 minutes... I talked with Ebony who checked on my account and said she needed to talk to someone as she did not understand what was going on with the order. I told her I had talked to Mary @ X 3541 on 1-4-02 and if she would check with her she would know what was going on. When I had talked to Mary she informed me the order had never been shipped due to the lack of product from the supplier. She put me on hold to check the warehouse to be sure they had both the AM and PM formula in stock. She got back on the phone and said that they had both products in stock and that she would walk the order to them and be sure it went out. She informed me it would be 2 weeks before I would receive it.
Well when I never received it, I have been trying to contact someone... By phone and by the "3" email address they have. No one ever writes me back and I can never get anyone to answer the phone.
ANYWAY... The so called supervisor got on the phone, and I might add that he is the most arrogant SOB I have ever dealt with... He informed me that the order had been shipped to me in Oct and must have gotten lost... When I told him that I had already cleared that up with Mary and that it indeed had not been shipped... He got very defensive with me and told me IF I DIDN'T BELIEVE WHAT HE WAS SAYING THAT THE CONVERSATION WAS OVER! I was pissed. He said he didn't want to hear what someone else had told me. He informed me the order was cancelled on Dec 6 and that the refund memo had been processed and I should be receiving a refund... He said he checked with the last batch that went out and it was not in there so it should be in the next batch... He wanted nothing to do with listening to my side of this whole mess.
THEN I asked him if I could talk to Mary and he said "NO" the order has been cancelled and there was nothing to talk about. He then hung up on me.
This company is the biggest rip off I have ever seen. I have contacted Consumer Affairs and the Federal Trade Commission.
If you have had trouble with them... Contact everyone you possibly can to get what is owed you.
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