I placed an order for DIET ZX 24-hour Formula back in November via www.vitafree.com. Six weeks later (early January), I never received the product; however, my VISA was charged $24.95 before it even shipped. When I called the 800 "customer service" number (800-425-0825), I was told that my order was never received and they charged the error to a technical problem with the website. Therefore, I placed the order again via telephone. I was told again that my order would be shipped within six weeks. Six week later (this time, late February), I still have not receive the product. I called "customer service" again. This time, I was told that the product was backordered, that the product had been received and back orders were being shipped out; that I should receive my order within 6 weeks. Six weeks later (this time, mid March - I remember the first rounds of the NCAA College Basketball tournament was playing that week), I still have not received the product, I called "customer service" again and I had spoken with a "Brandon", who told me that he was sending a message to the "Product Fulfillment Center" and that my order would be shipped with 7-14 days. Well, 21 days have passed... Still, no order received. I keep trying to call the 800-425-0825. This number just keeps ringing with no one picking up. I then tried to call their order line (800-555-1148)... I was giving another number of 800-968-4146. This number, as it turns out, is the number for "SLIM DOWN SOLUTIONS". I seriously doubt whether they have anything to do with DIET ZX at all! Also, I have sent countless e-mails to Vitafree.com ([email protected]), they only referred me to another e-mail address ([email protected]). So I wrote to [email protected]. As of tonight, I have received no response from them. I am getting FED UP!!! I am calling my VISA company and disputing the charge and filing a complaint against Vitafree. Anyone that can get me a number for the Better Business Bureau or the Postal Inspector, that would be great!!! Thanks for listening:)
Lora
Oxon Hill, Maryland
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