I signed a contract with AT&T Oct.3 Months ago my son misplaced his telephone and I called so they could put a hold on the account, the rep said NO PROBLEM call us back as soon as you find the phone. So 2 weeks passed and we found the phone and call back the rep said no problem its activated. I recieve my phone bill and it was for a total of $345.00 I was sure there was a mistake since I am very careful on how they use their phones. I call AT&T and they tell me that its been a mistake in the computer that it would be fixed and all was fine. Then it happens again and I call again, at this time they had changed my calling plan and they said "YOU CANCELLED YOUR ACCOUNT" I was in shock in started asking them to put a supervisor they said they all went home already... After 4 hours on the phone with them. Finally they said AGAIN its our mistake and we are fixing it and giving you a credit.
2 Months pass and Today I recieve a bill and they have informed me that my calling plan has changed because of the cancellation that happened 3 months ago... Omg I am so frustrated how can they get away with this... I signed a contract for a specific amount and now they want me to pay for their Mistakes I am not sure if if I cancell or not but I don't want to give them a verbal agreement to anything because my contract is over in Oct and I know they will say I agreed to extend this when the time comes. What made me most upset is that they tell me I can't call a corp office because the hightest rank in the office is a supervisor so this say's it all! If there is lawyer out there with enough courage to fight these people please contact me ASAP. And if anyone knows of anyone that is already taking matters I want to join the fight.
0 comments