In the second week in December I went to the Burlington Coat Factory in Tempe Arizona to purchase Christmas dresses for my daughters. I was able to purchase two pink and wine colored dresses by a company called Sugar Plum for my daughters. The dresses retailed for $50.00 but Burlington was selling them for only $30.00. I paid for the dresses and left.
On Christmas eve I dressed my daughters for the evening service right before we left. We went to church and about half way through the hour and half long service one of the dresses fell apart. This was a extreme embarrassment to my husband and I. The skirt pulled apart from the bodice and the flower ornament fell off into pieces. Now if my daughters had been roughhousing or playing I would have understood some wear on the dress but she was sitting in church coloring. The dress had not been through any washing, other wearing etc.
After the service we returned home and placed the dress back in the bag it came home from the store in. I was unable to find the receipt or the tags the dress came with. I called the store and spoke to a rude customer service associate who informed no matter how substandard or faulty the item I had purchased was there would no exchange, refund or anything of that matter because I had none of the documents needed. I expressed my anger of this. It was not as if I was asking to return both dress or receive CASH back or a credit to my debit card. I was just simply asking for a store credit to be able to offset the cost of a dress my daughter will NEVER wear again and was only able to wear a VERY short time. I wanted to purchase other clothing for future wearing.
I requested that I be transferred to this persons supervisor. He put me hold and then I got the delight of speaking to Caesar. He informed that under NO circumstances were they willing to correct this situation. I even explained to him that my daughters were unable to wear these dresses specifically purchased for the remaining holiday events at all. My daughters are twins and during the holidays we prefer to dress them alike. He was snitty, rude and patronizing to me to say the best. He acted as if I was trying to steal not only from his employer but him personally as well.
After I had enough of his abuse, I then requested that I speak to his supervisor. I got the same story on the return of the dress as Caesar gave me only in a MUCH friendlier manner. He then said that I could call the customer service number and speak to someone there. He also assured me that I would be willing to speak to Caesar about his condescending attitude toward customers.
I wrote down the customer service number which was NOT a toll free number. I called them and before I got two words out I was told I would have to be placed on hold. I was on hold for 25 minutes before I was able to even tell the operator where my call needed to be directed. I was transferred to the customer service dept. I spoke to a lady that interrupted me halfway through my whole story about the dress to tell me she could call the store and speak to the General Manager to set up a appointment to see about returning the dress. I found that to be acceptable and she said that she would call me back that has been over 2 weeks and 3 phone calls ago and still NO call back.
I find that this amazing that they would sell a substanderd product and the refuse to make good on it. I am not going to give up on this. Update will follow.
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