I've got friends in lowly places... And I consider myself in the most sacred of company! I have been sooo ripped off by Sprint.in may I bought a phone and a one year contract with sprintpcs in Crystal Lake, Illinois store on Route 14, from "Brenda" a sales rep. I had fair service for this last year, although alot of dropped calls. Billing wasn't too bad, although, I can't believe they charged me for listening to my own voice mails! Then in Oct. a full five months into my month to month basis (per their own terms and conditions agreement with me) I called them to upgrade my MINUTES ONLY. I spoke with a pleasant cust. Serv. Rep who explained the upgrade options and the monthly cost to my ALREADY EXISTING CONTRACT.
I chose the 600 anytime min. Upgrade. She explained that with this upgrade she would automatically lower my free week-end mins. And evening mins. To 7pm rather than 9pm as inclusive of this upgrade to my existing contract, which by now, is on a month to month basis, since I had met my contract agreement date May. So I said, thank you... And we hung up... Then in early Dec. my husband found a better deal for family plan (better everything, it seems.) and I called Sprint to cancel service. I was told they wouldn't cancel until another whole month was up because "of their billing cycle" and that I would be responsible for an "early termination fee." Since their own terms and conditions states that people on the month to month plan are exempt from early termination fees, I reminded the csr that I was on a month to month now... He informed me that my contract was renewed in Oct. When I upgraded to more mins. And that "we have electronic automated system agreement from you... including a taped conversation."
I stated that at no time did I agree to a renewed contract, that I specifically asked the sales rep. If this was just an upgrade to my exisiting contract or if this was a competely new contract, and she stated that this was just an upgrade to my exisiting contract. So now the cream-filled-outer-candy-shelled-bastards have replaced my original contract with one of their own creation and design and claim that I have electronically agreed to it via taped conversation.in fact, everyone of the 8 people I have talked to today have repeated the same song and dance, and after all, it must be true, because it is in the computer screen right in front of them! I believe that one of the prerequisites for working for sprint must be an IQ in the developmentally delayed range, and the compassion ratio must be that of a pit-bull on meth! In the problem solving department, they must have the patience of a water buffalo in heat, and early reptilian brain activity in the hibernation phase! Even coffee won't wake these buttheaded baffoons up!
So now, when I set out to work in MY territory, I pray for the day when Mr. Dubose Ausley (chairman of the Board of DIrectors, Sprint) from Tallahassee, Fla. Shows up in my ICU with a massive coronary... Heheheheh! I can never exhaust the ways in which I can really make a person suffer! Scenario: what's that you say, you have chest pain? Oh, I'm sorry, it's not the end of my billing cycle, er, shift... I have a meeting to go to... And a coffee break to take... Uh, I'll have to get your pain medication when and if I get back... in the mean time, when you see that top squiggly line on your EKG go whappa, whappa, whappa, and then go flat-line... Don't be too concerned... It just means you are going to die... Hopefully, you will be fortunate enough to have nurses at your bedside that can attend to your problem a little more effectively than you have to mine at your place... Have a nice day! One last thought, I noticed that the company headquarters are located in Overlandpark, Kansas.
Sprint needs to be reminded that they aren't in Kansas anymore, and get honest with their customers... I would be honored and proud to join a class action... What they did to me was completely fraudulent, and if Mr. Ausley isn't careful, he could be finding himself flat-lined and stiff - (ed) by his own shareholders... After all, the law of reaping and sowing is a true spiritual and physical law placed by our Creator... Mr. Ausley and his minute minions may munch marvelously on our money, but malevolent money made, is malevolent money lost. I just love my new phone company by the way... And their calling area is better... So to all my friends in lowly places: "SPRINT, you can just kiss my grits!"
Donna
chicago, Illinois
U.S.A.
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