Hi my name is Dorine and i and a sales rep for avon in worcester. I just started to sell 3 weeks ago. Recently i sold $300.00 worth of merchandise to a customer. I sent in the money and i got the stuff. I gave it to the customer. Now she changed her mind and want to send it back for full refund. I called the 1800 number and was told that they don't refund cash [i sent the cash in good faith before 10 days before the customer's aproval]. Now they are telling me to make another sale on the next campaign and give them the money from that and they will credit my account. What if i don't sell in the next campaign. They said then you have to wait till you make a sale.
When i was enrolled by my district manager there was NO verbal nor a written full refund statement on the back of the document that says i have to pay them out of pocket. They should give them their money back like any other Business - now what do i do - my Rep. Is never there when i call. I keep getting voicemail. And they never call me back. They are still there because i went there and looked in the window and they haven't moved out. Puzzled and confused my e-mail is [email protected]
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