The company cashed payment check before they even did any work at all. They were specifically hired to obtain and expedite a permit for a pool. It's been a year since and we still not only don't have a valid permit, but the paperwork the company was hired to prepare is not in order and insufficient to even be presented to obtain a permit. All they did was send out a bunch of emails with lots of promises and refuse to issue a refund. They don't return phone calls and it takes months to receive an email response.
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