Complaint / Review
FactoryMart.com
Plastic card fiasco, poor workmanship and poor customer service

I ordered 4000 plastic cards with magnetic stripe and encoded. I paid $75 for rush service.
I called a couple of days before order should have been ready and they stated that they would check it and call me back. I did not receive a call all that day or the next.
I phone the day the order was to be shipped and was told there was a problem with the magnetic stripe. I asked to be contacted when the issue was solved and when to the order would ship.
No one contacted me, when I called to get status updates, they could not tell me the status, and someone would contact me.
No one ever contacted me, now 3 days overdue and I had to initiate contact every time. I never received an email or phone call during this whole process.
Finally at 7 days overdue, I requested that the order be shipped overnight. They told me I would have to pay for that. I informed them that I paid for rush service and they should take care of the overnight shipping.