Very upset that Virgin Mobile "swept" (its called THEFT in the real world) my $83 on my PrePay phone balance because I was two days late on paying my minimum $20 every 90days on my account, which I had for over a year (and always had problems loading the money on the phone).
Extremely difficult understanding customer care where English is a second language. I asked that whether its a dollar or a million, it gets "swept", correct? And he would not forward me to further help up the chain. Then my complaint to Virgin Mobiles website gets a "we can't find your account" from Josh. I am not just upset, I am ANGRY at the way this was handled, especially when the need for my money over rode the services of a multi billion dollar corporation. My number WAS 503-XXX-8926. And whether they found my account or not (I pissed off the 'customer noservice' guy so likely he wiped me off the face of the system), I do still have the phone, the prepay card and receipts for the purchases of the air time.
This was handled poorly from the beginning from difficulty adding funds to lengthy customer care waits (automation would not have helped this problem) to Customer Care Reps not understanding American culture with questioning procedures. I was repeatedly told my funds were "swept" when asked if there was any help from Virgin Mobile to resolve my issue. Its another way of saying "NO". So I can spend my money elsewhere and then spend my time warning other potential customers to shop elsewhere for better service, because in my experience, it is NOT at Virgin Mobile nor is it now at Sprint (who owns Virgin Mobile).
0 comments