I was making plans to move my household goods from Austin TX to Las Vegas NV. I made a reservation over the internet, and called the day before I flew into Austin to make sure they had my truck ready for me. They assured me they had plenty of trucks. I arrived at their office first thing Saturday morning. I was the first customer there, but mysteriously, now there were no trucks available. I had to cause a huge commotion in order to spur them into action, and miraculously, a truck appeared.
Next came the issue with the insurance. Their paperwork on the different sources of insurance was baffling at best. None of the people at the counter could explain the differences. Finally, after crossing out several options I picked one. I took the truck (which they gave me with no gas in it, then later charged me for returning it empty) and proceeded on my drive to Vegas.
Unfortunately along the way I had a minor collision with the truck. I misjudged the height of the overhang at a motel and caused slight damage to the truck and the motel overhang. However, having purchased the insurance and having my own liability, I felt assured that everything would be taken care of.
I returned the truck in Vegas and made all the appropriate calls to Ryder and my insurance. Nevertheless, I started receiving threatening phone calls and letters from their insurance people, Claims America Inc.in the mean time, Ryder was having a fine time putting unauthorized charges on my credit card. One was for $25, for "Cleaning out the little styrofoam balls from the back of the truck". I never used any styrofoam in my move! How can this company randomly charge your credit card without your knowledge???
The final straw is now, after two months, after everything is supposedly settled, I receive a bill from Ryder for the full damages of the truck. They have covered themselves in their ambiguous contract so that no matter what you do, the insurance you purchase from them does not cover you. I repeat, no matter what you do, you will not be covered!!! And to top it off, I was charged administrative fees and additional fees for "lost revenue" while the truck was in the shop.
Why should I pay for insurance when later I will still have to pay for the damages in full, including admin fees and lost revenue fees??? And more importantly, if I'm to be held responsible for the repairs, why was I not afforded the opportunity to get my own estimates for body repair?
Ryder TRS is a fraudulent, scamming, unprofessional company that threatens their clients and charges their credit cards without their knowledge. Do not rent from ryder truck!!!
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