The main problem I have is that they don't send an email to say that they are going to bill your credit card in x days. They tell you after they have billed you and (reportedly) shipped the tie. You don't even know what tie they are sending to you unless you stay on top of everything. Also, any company that won't let you return unused or even unopened merchandise is, by my definition, dishonest.
I enrolled on 10/28/04. They sent me an email on 10/30, saying my order has been shipped and will be received in 5 to 7 days - method is USPS, but did not provide a tracking number, so no way for me to track it. That means I should receive it between 11/5 and 11/7. It also informed me that the next order would be processed on 11/13. That does not give me 10 days after receiving the introductory ties and ship it back and cancel the membership. Cute trick. Then, lo and behold, I receive another email on 11/12 saying my next order has been processed and my credit card charged, but no mention of how much it charged. It was not until I received the next tie on 11/17 that I see the charge is $39.95.
The introductory letter said, "Designer's Selections start at just $24.50 and you'll always have 30 days to review the offer". Well, I did NOT have 30 days. And, for some reason, I am not able to log into my account. So, I can't control how much will be charged. I have tried to call the 800 number, but it says all representatives are busy, to leave a message and they will call back. I have given them two chances to call me back, once on 11/12 and again on 11/18. So far, they have not called back.
I know that I should have been much more careful so as not to get burned. I let my guard down, not realizing that I'd have so little recourse.
SamWilmington, North Carolina
U.S.A.
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